Shipping policy

Tibles Shipping Policy

Last updated: January 9, 2026

OVERVIEW

This Shipping Policy describes how Tibles Inc. (“Tibles”, “we”, “us”) handles shipping, delivery, and related issues for orders placed through our store.

By placing an order with us, you agree to the terms of this Shipping Policy.


WHERE WE SHIP

We currently ship:

  • Within the United States
  • Internationally to select countries

If your country is available at checkout, we ship there.


PROCESSING TIME

Orders are typically processed within:

1–5 business days

Processing time does not include shipping transit time.

During high-volume periods (drops, holidays, promotions), processing may take longer.


SHIPPING METHODS & TRANSIT TIMES

Shipping methods and estimated delivery times are shown at checkout.

All delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather events
  • Strikes or labor disruptions
  • Supply chain issues
  • Any event outside our control


ADDRESS ACCURACY (VERY IMPORTANT)

You are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Orders shipped to an incorrect address provided by the customer
  • Packages returned due to address errors
  • Packages marked “undeliverable” or “unclaimed”

If a package is returned to us due to an address issue, we may (at our discretion):

  • Refund the item price minus shipping, or
  • Offer reshipment at your expense


RISK OF LOSS

Once your order is handed to the shipping carrier:

Title and risk of loss pass to you.

This means:

  • We are not responsible for carrier delays
  • We are not responsible for lost or stolen packages after carrier acceptance

If a package is lost, you must contact the carrier first. We will provide tracking info and reasonable assistance, but we do not guarantee replacements.


TRACKING

When available, tracking information will be sent to you by email once your order ships.

Tracking updates are provided by the carrier and may not update immediately or consistently.


INTERNATIONAL SHIPPING, CUSTOMS & VAT

International orders may be subject to:

  • Import duties
  • VAT
  • Taxes
  • Brokerage or handling fees

These charges are:

The sole responsibility of the recipient

We do not:

  • Control these fees
  • Pre-collect them (unless explicitly stated at checkout)
  • Refund orders refused due to customs fees or import charges

If you refuse a shipment due to customs fees, the order is not refundable.


REFUSED, RETURNED, OR UNCLAIMED PACKAGES

If a package is:

  • Refused
  • Unclaimed
  • Returned to sender
  • Undeliverable

We may, at our discretion:

  • Refund the item cost minus shipping, or
  • Offer reshipment at your expense


DAMAGED PACKAGES

If your package arrives visibly damaged:

  • Please contact the carrier immediately
  • Then contact us at orders@tibles.com with:
    • Your order number
    • Photos of the packaging and item

We handle damage claims case-by-case.


PROMO CODES AND DIGITAL ITEMS

Some products include promo codes or digital unlocks.

We are not responsible if:

  • A package is lost or stolen after delivery
  • A code is used by someone else due to delivery issues

Lost or stolen codes cannot be replaced.


FORCE MAJEURE

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • War
  • Strikes
  • Pandemics
  • Port closures
  • Carrier system failures
  • Government actions


QUESTIONS

If you have questions about shipping, contact:

Tibles Inc.
📧 orders@tibles.com